How can I get an item repaired?
Please visit your closest Janet Jabez store for a consultation. Alternatively send us an email at repair@janetjabez.com
How much does it cost to repair my Janet Jabez jewellery?
The cost to repair a Janet Jabez product varies and is determined after an assessment is made by one of our repair professionals. Repair pricing varies based on the type of product, material and/or gemstone. When the assessment is complete, we will send you a free estimate.
How long does it take to get my Janet Jabez item repaired?
Our experts will assess your piece and the work required, sending you a summary via email, including any applicable charges that require your approval. Following this, the work will typically be completed in 14 days before contacting you for any necessary payment and/or returning your serviced item to you.
How do I replace missing pieces from my Janet Jabez Jewellery sets?
Depending on the set type, we can work to help replace missing half pairs of earrings or missing items in sets. Reach out to your local store for servicing assistance or send us am email at enquiry@janetjabez.com
Can my ring be resized?
We are able to resize the majority of our ring styles; to know if your selected style can be resized and learn about timing and pricing, please contact your closest store.
Day-to-day Care
To preserve the luster of your gold jewelry, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolor and possibly disintegrate. We recommend that you store your gold jewellry in a safe place when engaging in these activities:
- Household and outdoor chores (i.e., cleaning and gardening)
- Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
- Using lotion, hair products, fragrances and other cosmetics
- Exercising at the gym or during contact sports
- Preparing meals
Between wearings, we recommend that you place your jewellery back in its pouch for safekeeping
Warranty
Do you offer a warranty on the jewellery I purchase from Janet Jabez?
Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
How do I best care and maintain my new jewellery purchase?
Simply visit your closest Janet Jabez store. We offer complimentary cleaning and product check-up (recommended every six months) as a well-advised preemptive measure against the possibility of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear.
How can I safeguard my purchase against damage, theft, or a loss?
We recommend that you contact an independent insurer or make arrangements with your homeowners' or renters' insurance carrier.